At Rafiki Mediation, we specialise in resolving employment and workplace disputes through effective, impartial mediation. Based in London, we work with individuals, teams and organisations to address conflict at its root, not through formal procedures, but through meaningful, guided conversation.

With over 20 years of experience, we understand that workplace conflict can be complex, emotionally charged, and damaging if left unresolved. Our role is to provide a calm, confidential space in which all parties feel safe to speak, be heard, and work towards a constructive resolution.

We don’t impose decisions or take sides. Instead, we facilitate dialogue, helping people reconnect, understand each other’s perspectives, and reach a solution that feels fair and lasting for everyone involved. Mediation isn’t about winning or losing - it’s about moving forward.

Our Services

We offer a range of tailored mediation services to suit the needs of modern workplaces:

Employment and Workplace Mediation - Whether it’s a breakdown in communication, a grievance, or ongoing tension between colleagues or between staff and management, we work with parties to de-escalate conflict and rebuild professional relationships.

Group Mediation - Our group mediation services are designed to help multiple participants explore issues collectively in a safe and structured environment.

Online Mediation - Our online mediation services allow us to work with clients across the UK and internationally, offering the same high standard of service via secure, user-friendly digital platforms.

Our Background

Rafiki Mediation is led by an experienced mediator who is both ACAS-trained and ACAS-qualified, and a Chartered Member of the CIPD. With a strong background in workplace relations, human resources, and conflict resolution, we bring not only formal expertise but a genuine passion for helping people move beyond disputes and towards understanding.